The titres-services are a regional system through which individuals can access special services for household chores. Essentially, titres-services are a form of payment subsidised by the state, so the system is both legally compliant and fiscally advantageous. A titre-service is issued in paper or electronic format, and Pluxee is in charge of delivering service vouchers to users in the Brussels-Capital Region.
Each titre-service is nominative and cannot be transferred to another person, so you have to spend it yourself.
Through the titres-services system, you can get help for tasks related to the management of your household as a private individual. These activities can take place at home or outside.
The following list is exhaustive.
Household help in the home
Domestic help covers the following activities:
Note that babysitting services are not included!
Ironing outside the home
You can have your ironing done outside your home, at the ironing centres of approved companies.
Household shopping
These are small purchases to take care of your daily needs (for example, a trip to the post office, bakery or chemist).
The purchase of furniture, household appliances, audio-visual equipment, hot meals, the periodic distribution of newspapers and magazines, etc. is therefore excluded from household shopping.
Transport of people with reduced mobility
This service is available to the user him/herself or to his/her disabled minor child.
The price of the service voucher will differ depending on the type of user.
As a "simple" user, you can order a maximum of 500 service vouchers per calendar year. The cost will be:
As a household (includes all the people registered at your address), you can order a maximum of 1000 per calendar year. The cost will be:
This applies no matter which member of your household orders the service vouchers.
GOOD TO KNOW: Special conditions and support have been set up in case of pregnancy, for elderly people, for disabled and handicapped people and also for single parents.
If you are a "simple" user established in the Brussels-Capital Region, you benefit from a tax reduction of €1.50/service voucher on the first 163 service vouchers purchased per person per tax year. This means that it actually costs you €8.5 for the first 163 titres-services ordered.
If you are married or cohabiting in the Brussels-Capital Region, you can both get an advantage :
You haven't used all your titres-services? Don't panic, the tax deduction applies to those purchased (even if you have not yet used them).
As this is a regional service, your main residential address in the national register will have to be in the Brussels-Capital Region. You therefore first need to be sure that you have registered your residence with the commune.
Registration as a titres-services user is free and can be done:
Through an online form:
Through this paper form which has to be filled in and sent :
If you work for a European institution or an international organisation and do not have a residence permit from your local authority, you are perfectly entitled to order service vouchers, but it is not certain that you will be able to benefit from the tax deduction. This will depend on your tax situation. To register, you will need to complete the "registration without eID" procedure and fill in an online form. You will receive your user number after a few days.
The first step in finding a registered cleaner or household helper is to contact agencies specialising in home services. These agencies can put you in touch with qualified, registered cleaners who have been vetted and referenced. They will help you find a housekeeper who meets your requirements (particularly with regard to the type of services and working hours). Find an approved company in your area.
You can also search on websites specialising in home services.
Another option is to use online platforms that put private individuals in touch with home service providers. These platforms can help you find a registered cleaner, but it is important to check the person's details and references carefully before hiring them.
If you prefer to search on your own, you can publish an ad in local newspapers or on online advertising sites. Do not forget to specify that you are looking for a registered cleaner paid through titres-services, and to ask for references and proof of the person's experience.
Finally, do not hesitate to ask your friends and relatives for advice. They may know a cleaner and recommend their services.